Silver Smart Tutor
Helen
Your Silver Smart Guide
Helping you feel confident, safe and welcome at Silver Smart — one question at a time.
About Helen
Kia ora — I'm Helen, and I'm here to help.
Think of me as your personal guide at Silver Smart. Whether you're not sure how to find something on the site, you've received a suspicious email and want a second opinion, or you just have a question you'd like answered in plain English — I'm here any time of the day or night, seven days a week.
I've been built with one purpose: to make sure no Silver Smart member ever feels lost, confused or alone online. I don't rush, I don't judge, and there is no such thing as a silly question as far as I'm concerned. Whatever you need help with — big or small — just ask.
What Helen covers
- Answering any question about Silver Smart
- Checking suspicious emails and text messages for scams
- Step by step technology help for your specific device
- Health information in plain English
- Help writing emails or messages
- Anything else you need — just ask
“Every question deserves a proper answer. I'm here to make sure you always have someone to ask.”
Videos by Helen
Short, friendly lessons — watch at your own pace, as many times as you like.
Don't Get Scammed NZ
Learn how to spot and avoid the scams targeting New Zealanders, and exactly what to do if you are ever caught out.
Ready to learn with Helen?
Join Silver Smart free and start watching lessons today. No experience needed.