Phone Scams
Phone Scams
SilverSmart NZ
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Scam Safety Hub
Stay Safe from Scams — Know What to Look For
Scammers target New Zealanders every day. Here you'll find free short videos, printable guides and practical tips to help you and your whanau stay protected — no jargon, just clear straight-talking advice.
72%of NZ adults encountered a scam last year
1 in 4New Zealanders lost money to a scam
$3,352average amount lost per victim
$194M+confirmed lost through NZ banks in one year
Sources: Netsafe State of Scams 2025 · Payments NZ
Scam Safety Videos
Short, clear videos on the scams most likely to affect New Zealanders. Watch in any order — each one stands on its own.
Scam Awareness
Understanding Scams
SilverSmart NZ
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Understanding Scams
Email Scams
Email Scams
SilverSmart NZ
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Email Scams
Password Safety
Device Safety & Passwords
SilverSmart NZ
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Device Safety & Passwords
Banking Safety
Banking & Payment Safety
SilverSmart NZ
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Banking & Payment Safety
Password Safety
Password Safety
SilverSmart NZ
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Password Safety
If You're Scammed
What To Do If You're Scammed
SilverSmart NZ
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What To Do If You're Scammed
Free Guides & Checklists
Printable guides you can keep by the phone or share with family. Download any of them for free — no sign-in required.
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All our guides are free — sign up in less than a minute to download any of them.
Scam ID Quick Guide
A guide to spotting and stopping the 6 most common scams targeting New Zealanders.
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Emergency Contacts Card
A printable card of who to call straight away if something goes wrong.
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Phone Scam Checklist
A quick-reference checklist to help you identify phone scams in the moment — covering red flags, what real organisations will never ask, and what to do if you're unsure.
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Email Scam Checklist
Step-by-step guide for checking suspicious emails — how to verify the sender, spot urgent language, and safely check links before you click.
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Banking Safety Guide
The golden rules of online and phone banking safety, ATM tips, and NZ bank fraud contact numbers — all on two pages.
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Password Safety Worksheet
Learn what makes a strong password, try the three-word method, and keep a safe record of your website logins.
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Scam Recovery Action Plan
A clear, step-by-step action plan if you've been scammed — who to call first, how to report, and a recovery checklist with NZ support numbers.
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