Friendly help, whenever you need it
Ask a Guide
Choose who you'd like to chat with today.
Helen
Whatever you need help understanding or sorting out, Helen is a friendly place to start. Ask about everyday questions, suspicious messages, letters, finding information and more.
William
Practical gardening help made for New Zealand. Ask William what to plant, when to prune, how to care for your lawn and vegetables, or what's troubling your garden.
Lee
Friendly, step-by-step help with phones, tablets, computers and everyday technology. Ask Lee when something doesn't make sense or you simply want to know how to do it.
Alison
Friendly, practical help with everyday cooking, recipes, baking, leftovers and making the most of what you’ve already got at home.
Maria
Friendly, practical support for everyday wellbeing — staying active, meeting people, finding things you enjoy and making the most of your week.
Jackie
Clear, friendly help understanding health information, medical terms and preparing questions for your GP, pharmacist or healthcare professional.
Richard
Friendly, practical help planning trips — destination ideas, packing tips, travel insurance basics and making your travels more comfortable.
Ewen
Practical help with looking after your home. Ask Ewen about repairs, maintenance, DIY, dealing with tradespeople, or when a job is better left to a professional.
Arthur
Found something old or interesting? Ask Arthur what it might be, how old it is, who likely made it, and roughly what it’s worth — he can even help you draft a Trade Me listing.
Billy
Ask Billy where they’re biting, the best time to go, what to target, bait and rigs, whether you can keep your catch, and current whitebait rules and reports.