Get the Most from SilverSmart
Hi, I'm Helen! I'm here to make sure you never feel lost on SilverSmart. From finding the newspaper to asking me a question, I'll walk you through everything step by step — so you can enjoy every part of your membership with confidence.
Chat with Helen now
She remembers you — ask her anything, any time.
How-to guides from Helen
How to Ask Helen to Check a Suspicious Message
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It takes less than a minute — no credit card, no spam.
How to Set a Reminder With Helen
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How Helen Remembers You — and Why It Matters
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How to Get the Best Out of Helen — Tips for Asking Questions
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It takes less than a minute — no credit card, no spam.
What You Can Ask Helen — You Might Be Surprised
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It takes less than a minute — no credit card, no spam.
Meet Helen
“Helping you learn with confidence, one step at a time.”
Helen welcomes new members, presents our in-depth courses and guides you through your learning journey — calm, warm and always easy to follow. Whatever you need help understanding or sorting out, she's a friendly place to start.
What you can ask Helen about
A short welcome from Helen
Download your free Prompt Book
50+ ideas for things to ask Helen, organised by topic. Keep it on your phone for whenever you need a starting point.
Things You Can Ask Helen
Not sure where to start? Here are some ideas — just tap one and Helen will get straight to it.
Everyday Life
“Can you give me a recipe for a chicken casserole?”
Ask Helen this“Help me write a thank-you card for my neighbour”
Ask Helen this“What should I cook for dinner tonight?”
Ask Helen this“Find me a gift idea for my granddaughter”
Ask Helen this“Help me write an email to my daughter”
Ask Helen this“Help me plan a birthday party for my grandson”
Ask Helen this“What's a good book I might enjoy?”
Ask Helen this“Help me write a shopping list”
Ask Helen this“Can you explain what this letter means?”
Ask Helen this
Staying Safe
“Is this text message a scam?”
Ask Helen this“I got a call saying I owe money to IRD — is that real?”
Ask Helen this“What should I do if I think I've been scammed?”
Ask Helen this
Technology Help
“How do I make the text bigger on my phone?”
Ask Helen this“How do I send a photo to my family?”
Ask Helen this“How do I video call my grandchildren?”
Ask Helen this“Why won't my Wi-Fi connect?”
Ask Helen this
Health & Wellbeing
“Help me write down questions for my doctor's appointment”
Ask Helen this“Remind me to take my tablets every morning at 8”
Ask Helen this“What are the signs of a stroke?”
Ask Helen this
Reminders & Memory
“Remind me about my appointment on Thursday”
Ask Helen this“Remember that my birthday is in October”
Ask Helen this“What do you remember about me?”
Ask Helen this
Around the House & Garden
“What should I be doing in the garden this month?”
Ask Helen this“Help me plan what to plant this spring”
Ask Helen this
Just for Fun
“Tell me something interesting about New Zealand history”
Ask Helen this“What's in this week's newspaper?”
Ask Helen this“Give me a joke to start my day”
Ask Helen this
Just Ask
You don't need to use these exact words — just talk to Helen the way you'd talk to a friend. Here are a few ways people start:
- “Can you help me with...”
- “What do you know about...”
- “I'm trying to work out...”
- “I was wondering about...”
Join SilverSmart free — meet Helen and stay safe online.
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